Privacy Policy

1. Introduction

Aquadratic LLC ("we," "our," or "us") operates the aquadratic.com website and provides software development services and digital commerce services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

For Consulting & Development Services:

• Name and contact information
• Email address
• Phone number
• Company or business information
• Project requirements and specifications
• Communications including emails and messages

For Product Purchases:

• Email address required for order fulfillment, delivery, and support
• Transaction and order details
• Limited payment-related information made available to us by our payment processors, such as payer identifiers, billing contact details, payment status, and transaction metadata

For Product Suppliers:

• Name and contact information
• Payment details for compensation
• Product information and documentation
• Contractual or account-related details

Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Usage data and interaction with our services
• Cookies and similar tracking technologies

3. How We Use Your Information

For Consulting Services:

• Communicate with you about projects and services
• Provide software development and website design services
• Send project updates, invoices, and related communications
• Maintain records of our business relationship

For Product Purchases and Digital Commerce Services:

• Process and administer transactions for purchases made through the platform
• Fulfill orders and send transactional emails such as order confirmations and delivery messages
• Provide support for delivery, payment, and account-related issues
• Review and process refunds and handle disputes
• Detect, prevent, and investigate fraud, abuse, chargebacks, and security incidents
• Coordinate with relevant suppliers where necessary to review product-specific issues

General Purposes:

• Improve our services and user experience
• Comply with legal obligations
• Respond to inquiries and support requests
• Enforce our terms, policies, and contractual rights

4. Payment Processing

Aquadratic LLC is the merchant of record and transaction-facing entity for purchases processed through our digital commerce services. We use third-party payment processors including Stripe, PayPal, and NOWPayments to process payments securely. Payment information is transmitted directly to those processors and is subject to their own privacy policies and terms. We do not store complete credit card numbers, full bank account details, or other full sensitive payment credentials on our servers. We may receive limited transaction information, payer contact details, payment status data, and fraud or dispute-related information from payment processors as necessary to administer transactions, fulfill orders, provide support, process refunds, prevent fraud, and comply with legal or contractual obligations.

5. Information Sharing

We may share your information in the following circumstances:

• With payment processors to complete and administer transactions
• With service providers who assist in our operations, such as hosting, email, infrastructure, and communications providers
• With relevant suppliers when reasonably necessary to investigate or resolve a product-specific issue, enforce our rights, or address fraud, abuse, or legal claims
• When required by law, legal process, or to protect our rights, customers, users, suppliers, or the public
• In connection with a merger, acquisition, financing, or sale of assets

We do not sell personal information to third parties for their own marketing purposes. We do not share customer information more broadly with suppliers than is reasonably necessary for the purposes described in this Policy.

6. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Consulting client information: duration of engagement plus up to 7 years for legal, tax, and recordkeeping purposes
• Transaction records: up to 7 years for accounting, tax, dispute, fraud prevention, and legal compliance purposes
• Communication records: duration of the business relationship plus a reasonable retention period
• Marketing inquiries: up to 2 years from last contact or as otherwise reasonably necessary

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal and operational retention requirements
• Object to or request restriction of certain processing activities
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@aquadratic.com.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and support core site functionality. You can control cookie preferences through your browser settings, though disabling cookies may affect certain functionality.

10. Third-Party Services

We use third-party services that may process information in connection with our operations, including:

• Stripe - payment processing
• PayPal - payment processing
• NOWPayments - cryptocurrency payment processing
• Resend - email delivery
• Netlify - website hosting and deployment
• Supabase - database and infrastructure services

Each third-party service operates under its own terms and privacy practices.

11. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it as required by applicable law.

12. International Transfers

Your information may be transferred to, stored in, or processed in countries other than your own, including the United States, where we and our service providers operate. By using our services, you understand that your information may be processed in jurisdictions that may have different data protection laws than those in your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date on this page and may take additional steps to notify users where appropriate. Your continued use of our services after the effective date of the updated Policy constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: