Privacy Policy

1. Introduction

Aquadratic LLC ("we," "our," or "us") operates the aquadratic.com website, providing software development services and selling digital products directly to customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

For Consulting & Development Services:

• Name and contact information
• Email address
• Phone number
• Company or business information
• Project requirements and specifications
• Communications including emails, calls, and messages

For Product Purchases:

• Email address (required for order fulfillment and delivery)
• Payment information (processed securely through third-party providers)
• Transaction history and order details

For Product Suppliers:

• Name and contact information
• Payment details for compensation
• Product information and documentation
• Contractual agreement details

Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Usage data and interaction with our services
• Cookies and similar tracking technologies

3. How We Use Your Information

For Consulting Services:

• Communicate with you about projects and services
• Provide software development and website design services
• Send project updates, invoices, and related communications
• Schedule meetings and calls
• Maintain records of our business relationship

For Product Sales:

• Process and fulfill your orders
• Send transactional emails (order confirmations, delivery of purchased items)
• Provide customer support
• Process refunds and handle disputes
• Detect and prevent fraud

General Purposes:

• Improve our services and user experience
• Comply with legal obligations
• Respond to inquiries and support requests

4. Phone Communications

For consulting and development clients, we communicate via phone using Dialpad as our communications provider. When you contact us or we contact you by phone:

• Your phone number is collected and stored for ongoing communication
• Calls may be recorded for quality assurance and project documentation
• Call records and recordings are retained for the duration of our business relationship
• Phone communications are kept confidential and not shared with third parties

By engaging our services and communicating via phone, you consent to the recording and processing of calls.

5. Payment Processing

Aquadratic LLC is the merchant of record for all product sales. We use third-party payment processors including Stripe, PayPal, and NOWPayments to handle payment transactions securely. Your payment information is transmitted directly to these processors and is subject to their respective privacy policies. We do not store complete credit card numbers or bank account details on our servers.

6. Information Sharing

We may share your information in the following circumstances:

• With payment processors to complete transactions
• With service providers who assist in our operations (hosting, email, communications)
• When required by law or to protect our rights
• In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes. We do not share customer information with product suppliers except as necessary to resolve product-specific technical issues, and only with your consent.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Consulting client information: Duration of engagement plus 7 years for legal and tax purposes
• Transaction records: 7 years for accounting and legal compliance
• Communication records: Duration of business relationship plus 2 years
• Marketing inquiries: 2 years from last contact

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent for call recording

To exercise these rights, please contact us at support@aquadratic.com.

10. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings, though disabling cookies may affect functionality.

11. Third-Party Services

We use the following third-party services that may collect information:

• Stripe - Payment processing
• PayPal - Payment processing
• NOWPayments - Cryptocurrency payment processing
• Dialpad - Phone communications
• Resend - Email delivery
• Netlify - Website hosting
• Supabase - Database services

Each service has its own privacy policy governing their use of your information.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

13. International Transfers

Your information may be transferred to and processed in countries other than your own. By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we and our service providers operate.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: